Return & Exchange Policy

At Noura Apparel, we want you to be happy with your purchase. If you need to return or exchange an item, please review the guidelines below.

24-Hour Return & Exchange Window

You must request a return or exchange within 24 hours of receiving your order. Requests made after this period will not be accepted.

To qualify, items must be:

• Unworn and unused

• Unwashed, undamaged, and unaltered

• In their original condition

• Returned with their original tags and packaging, where applicable

How to Request a Return or Exchange

Contact our customer support team within 24 hours of delivery, providing your order number, item details, and the reason for your request.

Our team will review your request and provide approval and return instructions. Please do not send any item back without contacting us first.

Items That May Not Be Eligible

Items that have been worn, washed, damaged, altered, or returned without their original tags or packaging may not qualify.

Certain items may also be excluded for hygiene or product-safety reasons, where applicable.

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, contact our support team within 24 hours of receiving your order. We may request photographs to assess the issue and arrange the next steps.

Refunds

Approved returns will be inspected when they arrive at our company.

If the returned item meets the eligibility requirements, your refund will be transferred directly to your bank account within 6–7 days from the date we receive the returned item.

Our support team will request the bank account details needed to process your refund. Please ensure these details are accurate to avoid delays.

Important

Submitting a return request does not automatically guarantee approval. Returns sent without prior approval or items that do not meet the conditions above may not be accepted.